Our Creed
Our Customer Service Creed
We commit to you, our most valued Customer that we will always:
Behave Courteously - we will:
- Treat you with the greatest courtesy and consideration
- Ensure that you feel comfortable in our environment
Maintain Confidentiality - we will:
- Never divulge confidential information about you to any unauthorized third party
- Utilize maximum discretion in handling your personal affairs
Respond Punctually - we will:
- Answer your telephone call by the third ring, with a SMILE
- Return your call within 24 hours
- Not keep you waiting in our office for more than 5 minutes
- Keep your appointment at the agreed time
- Follow up on your request and provide information to you within 24 hours
Take Responsibility - we will:
- Identify ourselves to you by name
- Indicate specific actions and time frames for serving you
- Meet deadlines that we gave you
Act Professionally - we will:
- Adhere to rules and regulations governing the industry in which we operate
- Carry ourselves with dignity both on and off the job
